How can we help you?

• How do I install updates? - Updates and Upgrades
• How can I add ATLAS.ti as a trusted application (Windows 10)?
• Can I install ATLAS.ti on two computers?
• Why does ATLAS.ti 9 not accept my license key?
• I can't update ATLAS.ti, how do I troubleshoot the ATLAS.ti license server?
• What license should I get?
• How does ATLAS.ti help me to manage my license?
• Why does ATLAS.ti (5,6,7,8) not accept my license key?
• How can I retrieve my license key?
• What is the Serial Number?

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• How can I request a free online demonstration of ATLAS.ti for my class or team?

• How can I cancel my subscription?
• For which countries and regions is AI Coding available?
• Where can I find more information about Multi-User License Management?
• What happens to my data after the licence expires?
• Where can I find my license key?
• How do I delete my account?
• Why am I not able to activate my license key?
• How do I re-install ATLAS.ti on my new computer?
• I have exceeded the size limit of the free trial version, but I don’t want to lose my work. What should I do?
• How do I uninstall ATLAS.ti for Windows or Mac from a computer I no longer need?

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• How can I collaborate/teamwork with others using ATLAS.ti?
• What is the difference between ATLAS.ti Desktop cloud storage and ATLAS.ti Web?
• How does analysis of inter-coder agreement work?
• Where does ATLAS.ti store my documents?
• Can I import/export my entire code list to Excel on ATLAS.ti Windows?
• What do I do if I received an "AI Coding error" message?
• What do I do if ATLAS.ti Windows installation failed?
• Can I work with projects from older/newer versions of the software?
• How do I save backup copies of my project?
• Can I use Dropbox, OneDrive, iCloud or other online (“cloud”) storage systems to host my ATLAS.ti library?

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• How can I create views in ATLAS.ti Web?
• What is the Code Manager?
• How can I create new documents in ATLAS.ti Web?
• What are the export options & compatibility in ATLAS.ti Web?
• How do I move ATLAS.ti projects across platforms?
• How can I transcribe data in ATLAS.ti Web?
• What is the Quotation Manager?
• How can I analyze data & discover insights in ATLAS.ti Web?
• How can I use Auto Coding & Smart Search?
• How do I structure codes into categories and sub-codes in ATLAS.ti Web?

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• What is a good place for useful information about how to use ATLAS.ti?
• Finding a reseller near you.
• Where can I find out more about Leased Licenses / License Subscriptions?
• Where can I find ATLAS.ti Quick Tours and manuals?
• Where can I find training opportunities?
• Where can I find current prices and place orders?
• Where can I download promotional materials for our web site?