Cancel your subscription

Who this article is for

Anyone with an active ATLAS.ti subscription who wants to stop automatic renewal or cancel their subscription.

How to cancel your subscription

You can cancel your subscription directly from your ATLAS.ti account.

Step 1 – Sign in to your account

1. Go to https://my.atlasti.com
2. Sign in with your ATLAS.ti account

Step 2 – Open your subscription

1. Locate your license under My ATLAS.ti
2. Click Manage Subscription

Step 3 – Cancel (pause) your subscription

1. Click Pause Subscription
2. Confirm your selection

Once canceled:

• Your subscription will not renew automatically
• You will still have access to ATLAS.ti until the end of your current billing period

Reactivate your subscription

If you decide to continue using ATLAS.ti later, you can reactivate your subscription at any time:

1. Go to my.atlasti.com
2. Open Manage Subscription
3. Select Continue Subscription

Common issues and mistakes

• I expected my access to stop immediately
  • Canceling your subscription stops future renewals, but you can continue using ATLAS.ti until the current billing period ends.
• I cannot find the “Manage Subscription” option
  • This option is only available for subscription licenses. If it is not visible, your license may not be a subscription.
• I tried to cancel from the desktop application
  • Subscriptions can only be managed from my.atlasti.com, not within the desktop app.
• I canceled but was still charged
  • The cancellation must be completed before the renewal date to prevent the next billing cycle.

When to contact support

For subscription and billing-related requests, contact Cleverbridge Support, as they manage all payments and subscriptions for ATLAS.ti: cs@cleverbrdige.com

ATLAS.ti is the manufacturer of the software, while Cleverbridge handles all billing and payment processing.

Contact Cleverbridge if:

• You cannot cancel your subscription
• You were charged after canceling
• You need help managing your subscription or billing details