Troubleshooting & fixes
Solve problems & find quick answers to common questions
- Install updates
- Project export, backup, and transfer
- Availability of AI tools by country
- Fix - Errors with activating your license key
- Fix - Issues with accessing ATLAS.ti license or account
- Fix - Error message: Status 9
- Fix - Error message: Status 10
- Fix - Save project with active license
- Fix - Free up license seats
- Fix - Not receiving confirmation email
- Fix - Reset account password
- Fix - Error message: Should have been rebilled
- For campus license users: How to refresh your license connection
- For campus license users: Contact your university for help with local setup, network configurations, or third-party apps
- Data and project access after license expiration
- Manage your ATLAS.ti account
- When to contact the ATLAS.ti support team