How to purchase ATLAS.ti
Key takeaways
- ATLAS.ti licenses can be purchased directly through the online store using common payment methods.
- If you need to place an order outside the online store, you can first request a written price quote.
- Orders can also be placed by email, mail, phone, or fax using the generated quote.
- Purchase orders are accepted from businesses, educational institutions, and government organizations.
- All sales and order processing are handled by Cleverbridge, the official ATLAS.ti sales partner.
Who this article is for
This article is for customers who want to purchase an ATLAS.ti license and would like to understand the available ordering methods, including online purchases, written quotes, and institutional purchase orders.
You can purchase an ATLAS.ti license directly through our online store. We offer several payment options for your convenience, including bank transfer, credit card, and PayPal.
For a step-by-step walkthrough of the purchasing process, please refer to the video tutorial below.
If you are not sure which license is most suitable for you, please see this page or contact our support here.
Written Quote
You would like to place your order by phone, fax or email rather than online? No problem, but you should first obtain a written quote. Only a few simple steps are necessary:
- Select your desired product from the shop
- In the Shopping Cart, click “Request Price Quote”
- Complete the form.
- The written quote will be available right away for download as a .pdf document. It will also be sent to via email. The written quote is good for 60 days.
- Print out the document, if sending by mail or fax.
- Send the document by mail, fax or email to our our sales partner, Cleverbridge Inc. Their full contact channels are listed below.
For a detailed, step-by-step explanation on how to request an official ATLAS.ti quote, please refer to the video tutorial below.
Ordering by Mail, Phone, or Fax
- Create a written quote (see above)
- Fax or mail this quote to our sales partner, Cleverbridge Inc. Their various contact channels are listed below
If ordering educational licenses, please see our Terms and Conditions
Purchase Orders
Purchase orders are accepted from businesses (except resellers), educational, and government institutions. Placing a purchase order is simple and straight-forward. Please proceed as follows:
- Create a written quote.
- Fax or mail this quote to our sales partner, cleverbridge Inc.
- Indicate clearly that you wish to place a purchase on official letterhead and/or accompanied by an official institutional order form. Send this form or letter along with your written quote to our sales partner, Cleverbridge.
With a purchase order, you will receive the products immediately, i.e. prior to payment being received, accompanied by an official invoice. Orders are payable within 30 days. Please note that the invoice is issued by our sales partner Cleverbridge Inc.
Important: Purchase orders are not accepted for orders by individuals or for student licenses.
Vendor and W-9 Form
Please note that all purchases are transacted by our sales partner Cleverbridge Inc. Find their vendor data and W-9 forms here (PDF).
For a W-9 form, write to Cleverbridge Inc at payments-us@cleverbridge.com
When to contact support
All orders for ATLAS.ti products and all order-related issues (such as payment, shipment, refunds) are handled by our sales fulfillment partner, Cleverbridge AG. Please feel free to contact them directly in case if:
- You placed an order but did not receive your license key or confirmation email.
- You need assistance with an existing order, receiving your invoice, or quote.
- You have questions about purchase orders or institutional ordering requirements.
- You encounter issues while requesting or downloading a written quote.
To contact the Cleverbridge AG Customer Center by email: cs@cleverbridge.com
Cleverbridge Customer Support: https://support.cleverbridge.com/hc/en-us/requests/new