Activate your license
Key takeaways
- A license key is required to activate ATLAS.ti and is provided after purchase.
- You can find your license key on the confirmation page and in the order confirmation email from Cleverbridge.
- To activate your license, sign in to my.atlasti.com and enter your license key in the Activate Product section.
- In some cases, the license is automatically added to your account, and no manual activation is required.
Who this article is for
Anyone who has purchased ATLAS.ti or received a license key and wants to understand what a license key is, where to find it, and how to activate it.
What is a license key
A license key is a 16-, 25-, or 32-character code provided after purchasing ATLAS.ti.
- It is used to activate your license
- It starts with “R-”
- It may also be referred to as a serial number
Where to find your license key
After purchasing ATLAS.ti:
- Your license key is shown on the purchase confirmation page
- You will also receive an order confirmation email from Cleverbridge
- Sender: no-reply@cleverbridge.com
- The email includes your license key and activation instructions
- If you cannot find the email:
- Check your spam or junk folder
- Contact Cleverbridge at cs@cleverbridge.com
How to activate your license
- Go to my.atlasti.com
- Sign in with your ATLAS.ti account email and password
- If you don't have an ATLAS.ti account yet, create one first
- Click "Activate Product" section
- Copy and paste your license key
- Click Activate and confirm if prompted
- This page can also be used to activate:
- Invitation codes (beginning with the letter "I")
- Transcription minutes vouchers (beginning with the letter "C")
- After activation:
- License keys will appears under license management
- If you activated an invitation code, you should be able to see the license under "My invitations"
- After activating a transcription minutes voucher, the minutes will be added to your AI Wallet
Automatic license activation
- In some cases, your license may be activated automatically.
- If you already have an ATLAS.ti account and were logged in when purchasing from the ATLAS.ti website or license portal, the web shop may automatically add the license to your account. In this case, the license will already appear in the license portal, and no manual activation is required.
Common issues or mistakes
- I purchased a license but don't see it in my account
- If the license was not added automatically, sign in to my.atlasti.com > Activate Product and enter your license key manually
- I did not receive the confirmation email
- After purchase, Cleverbridge sends an order confirmation email from no-reply@cleverbridge.com. If you cannot find the email:
- Check your spam or junk folder
- Contact Cleverbridge via email: cs@cleverbridge.com
- After purchase, Cleverbridge sends an order confirmation email from no-reply@cleverbridge.com. If you cannot find the email:
- I cannot log in using my purchase email
- Entering an email during purchase does not automatically create an ATLAS.ti account. You need to register an account separately at my.atlasti.com.
When to contact support
Contact ATLAS.ti support if:
- You may have accidentally activated the license under a wrong email address or account
- You receive an error message while trying to activate the license
- You cannot access your ATLAS.ti account
If you contact ATLAS.ti support, please include:
- The email address associated with your ATLAS.ti account
- Your license key (if available)
- A screenshot of any error message