Activate your license

Key takeaways

  • To activate your license, sign in to your account page (my.atlasti.com) and paste your license key in the Activate Product section.
  • After purchasing ATLAS.ti, your license key (starting with “R-”) is shown on the confirmation page and sent in an order confirmation email from Cleverbridge (no-reply@cleverbridge.com).
  • If you do not see a license key, the license may have been added automatically to your ATLAS.ti account, and it should already appear in the license portal when you sign in.

Who this article is for

Anyone who has purchased ATLAS.ti or received a license key and needs to ensure the license is properly activated in their ATLAS.ti account. This article explains how to activate a license, what a license key is, where you can find your license key, and automatic license activation.

How to activate your license

  1. Go to my.atlasti.com
  2. Sign in with your ATLAS.ti account email and password (If you don't have an ATLAS.ti account yet, you can create it now)
  3. Copy-paste your license key
  4. Click Activate and confirm if prompted

This page can also be used to activate:

  • Invitation codes (beginning with the letter "I")
  • Transcription minutes vouchers (beginning with the letter "C")

After activation:

  • License keys will appears under license management
  • If you activated an invitation code, you should be able to see the license under "My invitations"
  • After activating a transcription minutes voucher, the minutes will be added to your AI Wallet

What is a license key

Your license key is a 16-, 25-, or 32-character code you receive after purchasing an ATLAS.ti license. This code is used to activate your license, so please keep it in a safe place in case you need it later. In some places it may also be referred to as a serial number—both terms refer to the same activation code.

Where to find your license key

After purchasing ATLAS.ti:

  • Your license key is shown on the purchase confirmation page.
  • You will also receive an order confirmation email from Cleverbridge (no-reply@cleverbridge.com) which contains your License Key and activation instructions.

Automatic license activation

In some cases, your license may be activated automatically.

If you already have an ATLAS.ti account and were logged in when purchasing from the ATLAS.ti website or license portal, the web shop may automatically add the license to your account. In this case, the license will already appear in the license portal, and no manual activation is required.

Common issues or mistakes

  • I purchased a license but don't see it in my account
    • If the license was not added automatically, sign in to my.atlasti.com > Activate Product and enter your license key manually
  • I did not receive any email
  • I used my purchase email but cannot log in
    • The email you may have entered during the purchase in the web shop is not for an ATLAS.ti account, i.e., this did not create a new account for you.

When to contact support

Contact ATLAS.ti support if:

  • You may have accidentally activated the license under a wrong email address or account
  • You receive an error message while trying to activate the license
  • You cannot access your ATLAS.ti account

If you contact ATLAS.ti support, please include:

  • The email address used for your ATLAS.ti account
  • Your license key (if available)
  • A screenshot of any error message
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