Install updates

Key takeaways

ATLAS.ti updates are free and recommended to be installed as soon as they become available.
Updates may include bug fixes, performance improvements, and new features.
You can update ATLAS.ti automatically via an in-app notification or manually from within the application.
Updates do not affect your projects, but it is recommended to create a backup before updating.

Who this article is for

Anyone using ATLAS.ti who wants to update their software to the latest version, install a new service pack, or ensure they are running the most up-to-date version.

How to update ATLAS.ti

We strongly recommend installing updates as soon as they become available. Updates may include:
- Bug fixes
- Performance improvements
- New features and enhancements
It is recommended to export a backup of your project before installing an update
- Updates do not affect your projects, but creating a backup ensures your data is safe

Automatic update

When a new update is available, ATLAS.ti will notify you when you open the application.

Click “Update to ATLAS.ti … (recommended)”
Follow the prompts to install the update

Manual update

From the application
- Windows:
  - Go to the welcome screen and click on Options > ATLAS.ti > Check for Updates. Or, from an opened project, click on File > Options > ATLAS.ti > Check for Updates

Mac
- In ATLAS.ti Mac, click on the menu ATLAS.ti > Check for Updates.

From your account page

If you have an active Desktop license, you can also download the latest version directly:

Go to https://my.atlasti.com
Sign in to your account
Download the installer available on your account page

The installer available in the portal is always the latest version.

You can check the video tutorial below:

ATLAS.ti Windows: https://youtu.be/vz-FlfDQQEk?si=XTlGSbg5Vp71eQpA
ATLAS.ti Mac: https://youtu.be/rDgmtcHUqXQ?si=1WMo0CseTBJlEbbG

Common issues and mistakes

I did not receive an update notification
- You can manually check for updates from inside the apps or download the new version from your account page
I am worried about losing my data
- Updates do not affect your projects, but it is recommended to create a backup before updating.
I skipped updates and now experience issues
- Running an outdated version may cause compatibility or performance problems.

When to contact support

Contact ATLAS.ti Support if:

The update fails to download or install
The application behaves unexpectedly after an update

When contacting support, please include:

Your ATLAS.ti version (Windows or Mac)
A description of the issue
Screenshots or error messages, if available