Troubleshooting & fixes
Solve problems & find quick answers to common questions
- How do I logout of the desktop application?
- Can I install and activate ATLAS.ti for Windows or Mac without an internet connection?
- How do I free a license seat that an invited user is occupying?
- What should I do when I cannot access my account due to forgetting my password?
- How can I share my Multi-User license with other users, if I only have one license key?
- Why is my license key not accepted in my user account?
- I no longer have a license. Can I access my data and my projects?
- What firewall ports must be open? What communication happens between the desktop application and the server?
- Why have I still not received a confirmation email?
- How do I change my password?
- How do I get the email confirmation?
- Why am I not receiving a "reset password" email?
- I registered my organizational license under my personal account. How do I transfer the license to my organization account?
- How can I save my work after my license expires?
- Why am I still unable to login, even though I have already verified my email address?
- Why doesn't it accept my license key?
- Why does my fax not seem to get through?
- How can I uninvite user and block them from using my licenses?
- Where is license information stored?
- Why am I not able to activate a free trial license?