Troubleshooting & fixes
Solve problems & find quick answers to common questions
- Why am I not able to activate a free trial license?
- What information will ATLAS.ti support ask me for and where do I find it?
- How can I diagnose problems with the desktop application? Is there a log file?
- On how many computers may I install ATLAS.ti?
- I have installed ATLAS.ti for Windows or Mac on two computers. I forgot on which of my many computers I did install it. Can you tell me the name of the computers?
- For how long can I receive technical support?
- Fix - Error message: Status 9
- Fix - Issues with accessing ATLAS.ti license or account
- Data and project access after license expiration
- For campus license users: Contact your university for help with local setup, network configurations, or third-party apps
- Fix - Reset account password
- Fix - Save project with active license
- Fix - Error message: Status 10
- Fix - Not receiving confirmation email