Fix - Reset account password

Key takeaways

  • If you forget your ATLAS.ti account password, you can reset it from the My ATLAS.ti login page.
  • A password reset email will be sent to the email address associated with your ATLAS.ti account.
  • If you do not receive the reset email, first check your spam or junk folder and confirm that the correct email address was used.

Who this article is for

Anyone who cannot access their ATLAS.ti account because they forgot their password, did not receive the reset password email, or received an expired reset password link.

How to reset your password

Follow the steps below to reset your ATLAS.ti account password:

  1. Open the login page for your ATLAS.ti account: https://my.atlasti.com
  2. Click Forgot password.
  3. Enter the email address associated with your ATLAS.ti account.
  4. Submit the request.
  5. You will receive an email containing a password reset link.
  6. Open the email and click the Reset password button or follow the link  to continue.
  7. Enter your new password.
  8. Re-enter the password to confirm it.
  9. Click Reset password.
  10. You can now sign in to My ATLAS.ti and ATLAS.ti Desktop or Web using your new password.

Common issues and mistakes

  • The reset password email did not arrive
    • First, check your spam or junk folder. If the email is not in your inbox or spam folder, your email provider (such as a company, university, or internet provider) may be blocking the message before it reaches your mailbox.
    • In some cases, email delivery may take up to 12 hours due to anti-spam filtering.
  • Using an expired reset link
    • Password reset links expire after a period of time. If the link no longer works, request a new password reset email and use the most recent link.
  • Entering a different email address
    • Make sure you entered the same email address used when registering your ATLAS.ti account. If the email address is incorrect, the reset email will not be sent to your inbox.
  • Using an older reset email
    • If you requested multiple reset emails, only the most recent reset link will work.

When to contact support

Contact ATLAS.ti Support if:

  • You did not receive the reset password email after 24 hours
  • The reset password link does not work even after requesting a new one
  • You cannot access the email address associated with your ATLAS.ti account

When contacting support, please include:

  • The email address associated with your ATLAS.ti account
  • A description of the issue
  • Screenshots, if possible
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