Fix - Not receiving confirmation email

Who this article is for

Anyone who has registered an ATLAS.ti account or requested a password reset but has not received the confirmation email required to complete the process.

How to fix receiving the confirmation email

Follow the steps below if you are not receiving the confirmation email.

Step 1 – Check your spam or junk folder

Sometimes confirmation emails are automatically filtered as spam.

Step 2 – Make sure the email address was entered correctly

When registering your ATLAS.ti account, ensure that the email address was typed correctly. Sometimes the confirmation email is not received because the email address contains a small typo (for example, missing letters or incorrect domain names). If you suspect this happened:

1. Log out of My ATLAS.ti if you are currently signed in.
2. Open a new browser window in incognito/private mode, or use another browser.
3. Register again using the correct or desired email address.

Step 3 – Wait for the email delivery

In some situations, email systems may delay delivery due to anti-spam filtering.

This is especially common with:

• Company email systems
• University email systems
• Institutional email providers

In rare cases, it may take up to 12 hours for the confirmation email to arrive.

Step 4 – Check whether your email provider blocks the message

Some organizations block automated emails before they reach your inbox or spam folder.

If possible, check with your IT department or email administrator to ensure emails from ATLAS.ti are not being blocked.

Common issues and mistakes

• Landing back on the "Confirm your email" page despite having tried to verify the email.
  • If this happens, it is frequently an issue of your local internet browser and/or its cookie settings. Try again using the "private"/"incognito" mode of your web browser, or use a different web browser altogether. Additionally, you can try logging out from your session by clicking on the Logout button in the corner of the page.
• The confirmation email was filtered as spam
  • Many email systems automatically classify automated emails as spam. Always check your spam or junk folder first.
• The email address was entered incorrectly during registration
  • If the email address contains a typo, the confirmation email will be sent to a different address. If this happens, try registering again using the correct email address.
• Company or university email systems blocking the message
  • Some institutional email systems block automated messages before they reach your inbox. In this case, the email may not appear in your spam folder either.
• Expecting the email to arrive immediately
  • Although most confirmation emails arrive quickly, anti-spam filtering can delay delivery for several hours.

When to contact support

Contact ATLAS.ti Support if:

• You have not received the confirmation email after 24 hours
• You cannot complete the account registration or password reset process
• You believe your email system is blocking the confirmation message

When contacting support, please include:

• The email address used to register your ATLAS.ti account
• A description of the issue
• Screenshots, if possible