Fix - Error message: Status 10

Key takeaways

  • Status 10 means your account has been blocked.
  • This is not a license expiration issue.
  • Only the license administrator can unblock your account.
  • The administrator can unblock users in the Manage Users section of the license portal.

Who this article is for:

Anyone using ATLAS.ti who sees the error message "Status 10" when trying to activate the license. The app may say your license has expired, but you know it should still be valid. Or perhaps you are trying to re-activate ATLAS.ti and you receive an activation error. This applies to all ATLAS.ti platforms (Windows, Mac, and Web).

What does “Status 10” mean?

The error Status 10 means that your user account has been blocked under your institutional license.

This does not mean that your license has expired, you entered incorrect activation details, or there is a problem with your installation. It simply means your account access has been restricted by the license administrator.

How to fix Status 10

You cannot unblock your account yourself. The license administrator must unblock your account in the ATLAS.ti license management portal.

What you should do if you are a blocked user

If you are not the administrator:

  1. Contact your license administrator (for example, your IT department, research coordinator, or project lead).
  2. Inform them that you are receiving a “Status 10” error message.
  3. Ask them to unblock your account in the Manage Users section.

Once your account has been unblocked, restart ATLAS.ti and try again.

How the license administrator can unblock a user

  1. Log in to the ATLAS.ti license portal.
  2. Go to Manage Users.
  3. Locate the blocked user.
  4. Unblock the account.
  5. Ask the user to restart ATLAS.ti and activate again if needed.

Common issues or mistakes

  • I don’t know who the administrator is.
    • Log in to your ATLAS.ti account page, and under My Invitations you can click to contact (email) the owner of the license. You can also check with your IT department, faculty coordinator, or the person who originally granted you access to ATLAS.ti.
  • I was able to use ATLAS.ti before. Why am I blocked now?
    • Administrators may block accounts due to license limits, reassignment of seats, or internal access policies.
  • I have a personal license, not an institutional one.
    • Status 10 typically applies to institutional licenses. If you are using an individual license and see this error, contact support.

When to contact support

Contact ATLAS.ti support if:

  • You are the administrator and cannot unblock the user.
  • The account remains blocked after being unblocked.
  • You are unsure why the account is blocked.
  • You are using an individual license and see Status 10.

If you contact ATLAS.ti Support, please include:

  • The exact error message
  • Your operating system (Windows, Mac, or Web)
  • The email address linked to the license
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