For campus license users: Contact your university for help with local setup, network configurations, or third-party apps

Who this article is for:

If you are using ATLAS.ti under a campus/university license, and ATLAS.ti does not install, launch, or connect properly. Additionally, you may be accessing ATLAS.ti through a remote desktop, virtual machine, or centralized university system, or you suspect your institution’s IT policies are affecting access. This applies to ATLAS.ti Windows, Mac, and Web.

When you should contact your university IT department

Some institutions have their own IT setup and policies that control how software is installed or accessed by students and staff. For example, your university may:

• Require centralized or managed software installations
• Provide access through a Remote Desktop Server
• Use virtual desktop infrastructure/environments (VDI)
• Restrict software installations to administrators only
• Apply specific security or network configurations

These local configurations can affect how ATLAS.ti works on your device or network.

What to do next

If you are experiencing installation or access issues under a campus license:

1. Contact your university or campus IT department.
2. Explain that you are using ATLAS.ti under a campus license.
3. Share any error messages you are seeing.
4. Ask them to review:

• Local installation permissions
• Firewall or proxy settings
• Antivirus restrictions
• Remote or virtual desktop configuration

Your IT department can review the local setup and make the necessary adjustments.

Example: Remote Desktop Servers and Virtual Environments

ATLAS.ti has been successfully installed on Remote Desktop Servers in some cases. However, please note:

• Installation or accessibility on Remote Desktop Servers is not officially supported.
• This configuration is not included in our published system requirements.
• If issues occur in these environments, your university IT department must review and manage the setup.

You can review the official system requirements here: https://atlasti.com/system-requirements

Example: Firewall, Security, and Third-Party Applications

Some institutions implement additional security controls that may interfere with ATLAS.ti. These may include:

• Firewall restrictions
• Network security policies
• Antivirus software
• Endpoint protection tools
• Proxy servers
• Other third-party applications

These configurations may:

• Block installation
• Prevent license verification
• Interrupt connection to ATLAS.ti services
• Restrict access to ATLAS.ti Web
• Require administrator rights to install

Because these settings are controlled by your institution, only your IT department can adjust them.

When to contact ATLAS.ti Support

Contact ATLAS.ti Support if:

• Your IT department confirms the system meets the official requirements.
• The issue occurs on a standard local installation.
• You are unsure whether the problem is license-related or network-related.

If you contact ATLAS.ti Support, please include:

• Your operating system (Windows, Mac, or Web)
• A description of your IT environment (local install, remote desktop, etc.)
• The exact error message (if any)