Using a personal license vs an organization’s license

Am I using my own or my organization’s license? How can I make sure?

If you have your own license, the system gives preference to your personal license over any licenses that are shared with you.

If you are using ATLAS.ti for Windows or Mac on multiple devices and all seats associated with your personal license are in use, you can still start ATLAS.ti for Windows or Mac or ATLAS.ti Web on an additional device. In this case, the application will use a license that has been shared with you.

In the ATLAS.ti for Windows or Mac applications, you can view detailed information about your personal license or see information about the license owner when using a shared license.

See which license you are using directly from ATLAS.ti software

Here on the screenshots you can see that the user is connected to the Campus License. The License ID and the email of the license owner will be displayed.

Note: If you have both a trial license (whether expired or still active) and a paid license - such as a personal, university, or organizational license - ATLAS.ti will always prioritize the paid license. The trial license will remain in the background and will not limit or interfere with your access to the paid license.

When to Contact Support

Contact ATLAS.ti Support if:

• ATLAS.ti appears to be using a different license than expected and the behavior cannot be explained by normal license preference.
• The application repeatedly switches between licenses in a way that seems inconsistent.
• License details shown in the application do not match the licenses visible in your ATLAS.ti account.
• You are unable to start ATLAS.ti even though at least one valid license should be available to your account.

If the license being used cannot be clearly identified or the behavior appears inconsistent with the information in your account, support can help review the license assignment and clarify what is happening.