Using a personal license vs an organization’s license
Key takeaways
- You can have multiple licenses activated in your account, and you can always check which license is currently in use directly in the ATLAS.ti application or in my.atlasti.com .
- If you have your own ATLAS.ti license, the software will prioritize your personal license over any shared licenses.
- If all seats in your personal license are in use, ATLAS.ti may automatically use a shared license available to your account.
- Paid licenses are always prioritized over trial licenses.
Who this article is for
Anyone who has access to more than one ATLAS.ti license, such as a personal license and a university or organizational license, and wants to understand how ATLAS.ti selects which license to use.
How ATLAS.ti chooses which license to use
If your account has access to multiple licenses, ATLAS.ti automatically selects which license to use.
Personal vs shared license
- If you have your own license, the system gives preference to your personal license over any licenses that are shared with you.
- If you are using ATLAS.ti for Windows or Mac on multiple devices and all seats associated with your personal license are in use:
- You can still start ATLAS.ti for Windows or Mac or ATLAS.ti Web on an additional device
- In this case, the application will use a license that has been shared with you
Trial vs paid license
If your account has both a trial license and a paid license:
- ATLAS.ti will always prioritize the paid license
- The trial license will not interfere with your access to the paid license
How to check which license you are using
In the ATLAS.ti for Windows or Mac applications, you can view detailed information about your personal license or see information about the license owner when using a shared license.
-
ATLAS.ti Windows
- From inside the project, go to File > Options > ATLAS.ti > License and version information
-
ATLAS.ti Mac
- From inside the project, go to ATLAS.ti > License
Common issues or mistakes
- I am not sure which license I am using
- Check the license details directly in the application
- ATLAS.ti is using a shared license instead of my personal license
- This usually means all seats in your personal license are currently in use.
- I cannot start ATLAS.ti even though I have a license
- All seats in your available licenses may be occupied. Try closing ATLAS.ti on another device or use “Free up my seats”in my.atlasti.com .
- I did not realize other users are using the same license
- In shared licenses, other users may occupy available seats. You may need to wait or coordinate with your team.
When to contact support
Contact ATLAS.ti Support if:
- The license details shown in the application do not match your account
- You cannot start ATLAS.ti even though a valid license should be available
When contacting support, please include:
- The email address associated with your ATLAS.ti account
- A description of the issue
- Screenshots of the license information, if available