For campus license users: How to refresh your license connection

Who this article is for:

Anyone using ATLAS.ti under a campus license who sees a message that their license has expired even though it should still be valid, resulting in interrupted access. Instead of activating the software again, you simply need to refresh the license. This applies to ATLAS.ti for Windows and Mac.

Why refreshing your license restores access

Sometimes ATLAS.ti cannot verify your license due to:

• Temporary internet connection issues
• Network interruptions
• Institutional firewall or security settings

Refreshing the license connection prompts ATLAS.ti to check the license status again with the server. In most cases, this restores access immediately.

How to refresh your license connection

On Windows

1. Open ATLAS.ti
2. Go to File
3. Click Options
4. Select ATLAS.ti
5. Click Check for updated license

On Mac

1. Open ATLAS.ti
2. In the top menu, click ATLAS.ti
3. Select License
4. Click Check for updated license

After refreshing, restart ATLAS.ti if needed. You should now regain access without needing to reactivate your license.

Common issues or mistakes

• I still see a license error.
  • Close ATLAS.ti, restart your computer, and connect to the internet using your mobile phone’s hotspot instead of your current network. Then reopen ATLAS.ti and log in again.
• I am using ATLAS.ti Web.
  • Try using your browser’s private/incognito mode or switch to a different browser. You can also clear your browser’s cache and cookies.

When to contact support

Contact ATLAS.ti Support if:

• Refreshing the license does not restore access.
• You are unsure whether your campus license is still active.
• You receive a different error message.

If you contact ATLAS.ti Support, please include:

• The exact error message
• Your operating system (Windows or Mac)
• The email address linked to your campus license