Fix - Error message: Status 9

Key takeaways:

  • Status 9 means your license is already activated under your account.
  • The error often appears after seeing an “expiration” message in the app.
  • In most cases, this is caused by a temporary internet or connection issue, not an expired license.
  • You can fix it by refreshing the license connection inside ATLAS.ti.

Who this article is for:

Anyone using ATLAS.ti who sees the error message "Status 9" when trying to activate the license. The app may say your license has expired, but you know it should still be valid. Or perhaps you are trying to re-activate ATLAS.ti and you receive an activation error. This applies to all ATLAS.ti platforms (Windows, Mac, and Web).

What does “Status 9” mean?

The error Status 9 appears when you try to activate a license that is already activated under your account. This usually happens because:

  • The app temporarily couldn’t verify your license.
  • You saw an “expiration” message.
  • You tried to activate the license again.
  • The system detected that the license is already active — and returned Status 9.

In most cases, your license is still valid. The issue is typically related to the connection between the app and the license server.

How to fix Status 9

Instead of activating again, you need to refresh your license connection.

On Windows:

  1. Open ATLAS.ti
  2. Go to File
  3. Click Options
  4. Select ATLAS.ti
  5. Click Check for updated license

On Mac:

  1. Open ATLAS.ti
  2. In the top menu, click ATLAS.ti
  3. Select License
  4. Click Check for updated license

After refreshing, restart ATLAS.ti if needed. This should restore your active license without needing to activate again.

Common issues or mistakes

  • I still see an expiration message.
    • Check your internet connection and make sure your firewall or network does not block ATLAS.ti from connecting.
  • I am offline.
    • License verification requires an internet connection. Reconnect and try the steps again.
  • I changed devices and now see Status 9.
    • Make sure you are signed in with the same account that originally activated the license.

When to contact support

Contact ATLAS.ti Support if:

  • The error continues after refreshing the license.
  • You are unsure which account activated the license.
  • Your license has actually expired and you need renewal assistance.
  • You suspect your activation limit has been reached.

If you contact ATLAS.ti Support, please include:

  • The exact error message
  • Your operating system (Windows or Mac)
  • The email address linked to your license
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