FAQ for Multi-User License Management Guide for License Holders & Administrators
- How long is the trial license valid for?
- I am working on my dissertation or on some other very important work. How do I ensure and reserve a license from my organization, so I don’t end up in a situation where all licenses are in use an hour before I must finish my work?
- I don’t speak English very well? Is the portal available in other languages?
- I have installed ATLAS.ti for Windows or Mac on two computers. I forgot on which of my many computers I did install it. Can you tell me the name of the computers?
- I have purchased a license. Is it automatically added to my ATLAS.ti account?
- I have purchased an ATLAS.ti license. What do I do now?
- I installed ATLAS.ti for Windows, can I now install it on my Mac system?
- I no longer have a license. Can I access my data and my projects?
- I registered my organizational license under my personal account. How do I transfer the license to my organization account?
- I want to work offline. What should I do?
- Is it possible to constrain invited users?
- My organization has shared a license with me. Do I need to be online to use ATLAS.ti for Windows or Mac?
- On how many computers may I install ATLAS.ti?
- What firewall ports must be open? What communication happens between the desktop application and the server?
- What information do you store about me and where do you store it?
- What information will ATLAS.ti support ask me for and where do I find it?
- What is an invited user?
- What should I do when I cannot access my account due to forgetting my password?
- Where is license information stored?
- Which organizations am I member of?