Find your invoice from your ATLAS.ti license purchase
Key takeaways
- After purchasing ATLAS.ti, you will receive a license key, activation instructions, and your invoice.
- The order confirmation email is sent by Cleverbridge (from no-reply@cleverbridge.com) and includes your license key, purchase details, and invoice.
- Cleverbridge manages all sales, invoices, and payments, while ATLAS.ti develops and supports the software.
- If you need documentation before purchasing, you can request a price quote and place an order using a purchase order.
Who this article is for
Anyone who has purchased ATLAS.ti and needs access to their invoice or license details, or organizations that require a purchase order or quote before completing a purchase.
How to access your invoice after purchase
After completing your purchase, your invoice and order details are provided by Cleverbridge. You can access your invoice in two ways:
-
Email
- You will receive an order confirmation email from no-reply@cleverbridge.com.
- This email includes your:
- License key (starting with R-)
- Purchase details and invoice
- If you cannot find the email, please check your spam or junk folder.
-
Cleverbridge customer portal
You can view your orders and download invoices at any time here: https://www.cleverbridge.com/?scope=cusecolp
How to request an invoice before purchase
If you need an invoice before purchasing, you can place your order using a purchase order (PO).
- Purchase orders are accepted from:
- Businesses (excluding resellers)
- Educational institutions
- Government organizations
- Purchase orders are not available for individuals or student licenses.
- How to place a purchase order
- Go to the ATLAS.ti web shop and create a price quote
- Send the quote to Cleverbridge at:cs@cleverbridge.com
- Include your official purchase request on:
- Institutional letterhead, or
- An official purchase order form, and attach it together with your quote
- You will receive access to ATLAS.ti along with an official invoice issued by Cleverbridge, typically payable within 30 days.
Common issues and mistakes
- I cannot find my invoice or order confirmation email
- Check your spam or junk folder. If the email is still missing, contact Cleverbridge to have it re-sent.
- I expected ATLAS.ti to provide the invoice
- ATLAS.ti develops the software, but Cleverbridge handles all sales and billing, including invoices.
- Trying to use a purchase order as an individual
- Purchase orders are only available for organizations, not for individual or student purchases.
When to contact support
For any questions related to orders, invoices, payments, or purchase orders, contact Cleverbridge Support: cs@cleverbridge.com, as they manage all sales and billing for ATLAS.ti.