How to request a refund
Key takeaways
- You can request a refund within 14 days of purchase/payment.
- Refunds are handled by our sales partner Cleverbridge, not directly by ATLAS.ti.
- Submit your request through the Cleverbridge refund page or contact them by email.
Who this article is for
Anyone who purchased an ATLAS.ti license and wants to request a refund or has questions about billing or orders.
How to request a refund
- Go to the Cleverbridge refund page: https://www.cleverbridge.com/refund
- Enter the required order details, including your Cleverbridge reference number
- Submit your request within 14 days of your purchase/payment date
Alternatively, you can contact Cleverbridge directly by email at cs@cleverbridge.com for help with refunds or any billing-related questions.
ATLAS.ti develops the software, but Cleverbridge manages all sales, payments, subscriptions, and refunds, so they are the best contact for these requests.
Common issues or mistakes
- Requesting a refund after 14 days
- Refunds are only available within the 14-day window.
- Contacting ATLAS.ti for billing changes
- ATLAS.ti cannot process refunds or payment issues directly.
- Missing order details
- Have your Cleverbridge order confirmation ready to speed things up.
When to contact support
- Contact Cleverbridge for refunds, invoices, subscription changes, or payment questions:
- Click here to place your refund request
- Cleverbridge Customer Center
- Email: cs@cleverbridge.com
- Contact ATLAS.ti support if you have any questions about using the software itself.