Why am I not able to activate my license key?

Why am I not able to activate my license key? 

If you enter your license key and it is not accepted, try the following solutions:

First, check that you have a valid license key. License keys have the format R-123-456-789-ABC-DEF-123. If your license key has the format 12345-67890-ABCDE-FGHIJ-KLMNO, then this is a license key for an older program version; it cannot be activated in the license portal.

Second, the key may only be activated by one account. If the license key was already activated by another user, you will get an error. If you have already activated the license under your account, you will get a warning that the license has already been activated.

• If you are trying to activate a personal license and are unsure which account is associated with the paid license, please contact licenses@support.atlasti.com for assistance.
• If you would like to join a multi-user or campus license provided by your institution, do not activate a license key that starts with the letter R. Instead, contact your institution’s license administrator and request an invitation code (which starts with the letter I) or an invite link.

Third, try typing the key by hand. We have seen some email programs replacing digits and letters with similarly looking characters or adding invisible spaces or other separators. You will not need to enter the license key into the application. In previous program versions, license keys were entered directly into the application, while version 9 license keys are activated in the license portal https://my.atlasti.com. Entering a version 9 key in the version 8 (or older) application will also not work.