FAQ for Multi-User License Management Guide for License Holders & Administrators
- Can I share my license with users outside my organization?
- Can I purchase a license for somebody else?
- Why am I still unable to login, even though I have already verified my email address?
- How can I uninvite user and block them from using my licenses?
- Do I have to explicitly add each user to my organization?
- How do I contact my organization administrator?
- Does the free trial license have restrictions?
- Do I need a special ATLAS.ti account to be a member of an organization?
- Where is license information stored?
- I don’t speak English very well? Is the portal available in other languages?
- Why am I not able to activate a free trial license?
- What information will ATLAS.ti support ask me for and where do I find it?
- I installed ATLAS.ti for Windows, can I now install it on my Mac system?
- How can I diagnose problems with the desktop application? Is there a log file?
- What information do you store about me and where do you store it?
- How can I ensure that only selected / legitimate users have access to my licenses?
- How do I become a member of an organization?
- On how many computers may I install ATLAS.ti?
- I am working on my dissertation or on some other very important work. How do I ensure and reserve a license from my organization, so I don’t end up in a situation where all licenses are in use an hour before I must finish my work?
- Why did my IP address get blocked, after multiple unsuccessfull login attempts?