Troubleshooting & fixes
Solve problems & find quick answers to common questions
- I installed ATLAS.ti for Windows, can I now install it on my Mac system?
- What information will ATLAS.ti support ask me for and where do I find it?
- How can I diagnose problems with the desktop application? Is there a log file?
- On how many computers may I install ATLAS.ti?
- Why did my IP address get blocked, after multiple unsuccessfull login attempts?
- Why is my password reset link not working?
- I have installed ATLAS.ti for Windows or Mac on two computers. I forgot on which of my many computers I did install it. Can you tell me the name of the computers?
- For how long can I receive technical support?